At Poplar Social Club Ltd ("Poplar Social Club", "we", "us" or "our"), we want you to enjoy every night out, daytime get‑together and online visit with confidence. This Privacy Policy explains how we look after your personal data when you use our website at https://www.poplarsocial.com, buy tickets, make an enquiry or join our community.
Please read this page carefully so you know what information we collect, how we use it, the choices you have and your rights under UK data protection law and the UK GDPR.
By using our website or giving us your details, you agree to this policy. If you have any questions, you can always contact us using the details in the "Contact for Privacy Queries" section below.
Identity of the data controller: Poplar Social Club Ltd
Last updated: 14 June 2026
We collect different types of personal data depending on how you interact with us. In most cases, we only ask for information that we genuinely need to run the club, take bookings and keep you updated about what’s on.
Information you give us directly
- Contact and enquiry details – for example your name, email address, phone number and any information you choose to include when you fill in a contact or enquiry form on our site.
- Ticket purchases and bookings – your name, contact details and booking details (such as which event, how many tickets and any access needs). Payment card details are processed securely by our chosen payment provider and are not stored by us.
- Newsletter sign‑ups and marketing preferences – your name, email address and what you want to hear about (for example, live music, social dancing or special events).
- Membership and account information – if we offer online membership or accounts, we may collect your membership number, address, date of birth (where needed, for example to confirm you are over 18) and login details.
Information we collect automatically
- Usage data – basic information about how you use our website, such as pages visited, links clicked, the date and time of your visit and how you found us.
- Technical data – for example your IP address, browser type and version, device type, operating system and similar technical information needed to keep our site running smoothly and securely.
Information from cookies and similar technologies
When you visit our website, we use cookies and similar technologies to make the site work, remember your preferences and help us understand how people use the site. For more information, please see the "Cookies and Analytics" section.
Information from third parties
In some cases we may receive basic personal data about you from third parties, for example:
- ticketing or payment providers that process your purchase on our behalf;
- email and marketing platforms that help us manage our mailing lists;
- social media platforms, where you choose to interact with us or follow our pages.
Whenever we collect personal data, we aim to be clear about whether it is required or optional, and what will happen if you choose not to provide it.
We only use your personal data when the law allows us to, and always in a way that feels fair and respectful.
Main purposes for using your data
- To respond to your enquiries – when you get in touch about venue hire, membership, events or anything else, we use your details to reply and follow up.
- To manage bookings and ticket sales – including confirming your order, sending you tickets or booking details, handling changes or cancellations, and managing your attendance at events.
- To send you news and offers (where you agree) – if you sign up to our mailing list or tell us you are happy to receive marketing, we may send you emails about upcoming events, offers, venue hire information and club news you might enjoy.
- To run, maintain and improve our website – using analytics and technical data to understand how people use our site, fix issues, keep it secure and make it easier to navigate.
- To keep the club safe and well‑run – including record keeping, preventing fraud, and dealing with complaints or legal claims.
Our legal bases for processing
Under UK data protection law and the UK GDPR, we must have a legal basis for using your personal data. Depending on the situation, we rely on one or more of the following:
- Contract – where we need to process your data to deliver a service you have requested (for example, providing tickets you have purchased or managing a venue hire booking).
- Consent – where you have clearly agreed that we can use your data for a specific purpose, such as receiving email marketing. You can withdraw your consent at any time by using the unsubscribe link in our emails or by contacting us.
- Legitimate interests – where we use your data in ways that are necessary for the running of our club and that do not override your rights and freedoms. For example, understanding how our website is used so we can improve it, or sending you important practical information about an event you are attending.
- Legal obligations – where we need to process or retain certain information to comply with the law, for example tax, accounting or licensing requirements.
How long we keep your data
We only keep your personal data for as long as we reasonably need it to fulfil the purposes described above, including for any legal, accounting or reporting requirements. When data is no longer needed, we will delete it or anonymise it so it can no longer be linked back to you.
Like most modern websites, we use cookies and similar technologies to keep things running smoothly and to understand how people find and use our site.
What are cookies?
Cookies are small text files that are stored on your device when you visit a website. They help the site remember your actions and preferences (such as login, language or what’s in your basket) over a period of time.
Types of cookies we may use
- Strictly necessary cookies – these are needed for the website to work properly and to keep it secure. You can’t switch these off using our site, but you can usually block them in your browser (although some parts of the site may then not work as expected).
- Performance and analytics cookies – these help us understand how visitors use our site, which pages are popular and whether there are any problems. We use this information to make the website better for everyone.
- Preference cookies – these allow the site to remember choices you make, such as your region or other settings, so that your experience is more personal.
Analytics tools
We may use privacy‑friendly analytics tools to gather anonymous statistics about how our website is used. This can include information like which pages are visited, how long people stay on a page and what type of device they use. We use these insights to improve the design, content and performance of the site.
Your cookie choices
You can usually control and manage cookies in your browser settings, including blocking or deleting them. If you disable certain cookies, some features of our website may not work fully, but you will still be able to browse the main information and get in touch with us.
If we introduce more detailed cookie controls or a cookie banner on our website, we will use it to explain the categories of cookies we use and to give you clear choices.
We take the security of your personal data seriously and aim to share it only where genuinely necessary.
When we share your data
We may share your personal data with trusted third parties that help us run the club and provide our services, for example:
- payment processors that securely handle ticket or booking payments;
- email and marketing platforms that help us send newsletters and event updates;
- website hosting and IT support providers that keep our site online and secure;
- professional advisers such as accountants or legal advisers, where needed;
- regulators, law enforcement or other authorities, where we are legally required to do so.
We do not sell your personal data to anyone.
Where your data is stored
Your data may be stored on secure systems located in the UK, the European Economic Area (EEA) or other countries that offer an adequate level of protection. Where data is transferred outside the UK or EEA, we aim to ensure appropriate safeguards are in place, such as standard contractual clauses or equivalent protections.
How we keep your data safe
We use a mix of technical and organisational measures to protect your personal data, including:
- using secure, password‑protected systems and accounts;
- limiting access to personal data to people who need it to do their job;
- keeping our software and website platforms up to date;
- using secure connections (for example, HTTPS) where appropriate.
While we do our best to protect your personal data, no system can be 100% secure. If we become aware of a data breach that affects your rights and freedoms, we will follow our legal obligations to inform you and any relevant authorities.
| Your right | What it means | How to exercise it |
|---|---|---|
| Right to be informed | To know how we collect, use and share your personal data. | We explain this in this Privacy Policy and in any specific notices we give you. |
| Right of access | To ask for a copy of the personal data we hold about you. | Contact us using the details below and tell us you would like to make an access request. |
| Right to rectification | To have inaccurate or incomplete personal data corrected. | Let us know what needs updating and we will fix it where we can. |
| Right to erasure | To ask us to delete your personal data in certain circumstances. | Contact us and explain what you would like us to remove. We will tell you if we need to keep anything for legal reasons. |
| Right to restrict processing | To ask us to pause the use of your data in certain situations. | Get in touch and explain your request; we will review it and let you know the outcome. |
| Right to data portability | To receive certain personal data in a usable format or ask us to transfer it to another organisation. | Contact us to discuss what data this might cover and how we can help. |
| Right to object | To object to certain uses of your personal data, including direct marketing. | You can use the unsubscribe links in our emails or contact us if you want to object. |
| Rights in relation to consent | Where we rely on your consent, you can withdraw it at any time. | Change your preferences using links in our messages or by contacting us directly. |
| Right to complain | To raise a concern with the UK data protection regulator. | You can contact the Information Commissioner’s Office (ICO) if you are unhappy with how we handle your data. |
If you have any questions about this Privacy Policy or how we handle your personal data, we would be happy to talk.
Contact details
Data controller: Poplar Social Club Ltd
Email: enquiries@poplarsocial.com (please include “Privacy” in the subject line)
Postal address:
Poplar Social Club Ltd
144 Wellington Street
Accrington, Lancashire BB5 2NJ
United Kingdom
When you get in touch, please tell us as much as you can about your question or request. This helps us respond quickly and accurately.
You can also use our main contact form on the website if you prefer.
We may update this Privacy Policy from time to time, for example to reflect changes in the law, our services or how we process your personal data.
When we make significant changes, we will take reasonable steps to let you know, such as highlighting the update on our website or, where appropriate, contacting you by email. The date at the top of this page shows when the policy was last updated.
We encourage you to review this page occasionally so you stay up to date with how we protect your privacy at Poplar Social Club.